The short version
- You can ask for a refund within 14 days of a first purchase or a renewal.
- You can cancel at any time and keep your plan until the end of the period you paid for.
- Write to hi@wimbook.com, or request it from the Paddle receipt we email you.
Who sells Wimbook plans
Wimbook is the service at www.wimbook.com. Our paid plans are sold by Paddle, which is the merchant of record. Paddle takes your payment, sends your invoice and receipt, and handles sales tax and refunds. Paddle's buyer terms apply to your purchase.
Refunds within 14 days
If you are not happy with a plan, you can ask for a full refund within 14 days of:
- your first purchase of a plan, or
- any renewal charge.
We do not ask you to explain why. Refunds go back to the payment method you used. How long they take to appear depends on your bank or card, and is usually a few days.
How to ask
- Email hi@wimbook.com from the address on your Wimbook account, and say which payment you mean (the date and the amount help). Or use the link in the receipt Paddle emailed you.
- We confirm, and Paddle sends the refund.
If a refund is granted, the plan ends at once and your account returns to the Free plan. Chapter I of every book stays free.
Cancelling
You can cancel a plan at any time. You keep it until the end of the period you paid for, and you will not be charged again. Cancelling does not by itself refund the current period; ask for a refund within 14 days if you want one.
What is not refunded
- Payments older than 14 days, unless the law says otherwise or something went wrong on our side, such as being charged twice or a plan that never worked.
- The part of a period that has already passed, when you cancel after the 14 days.
- Promo codes, which are not paid for and cannot be exchanged for money.
Your legal rights
If you live in the EU, the UK or elsewhere with consumer protection laws, you have statutory rights, such as a right to withdraw from a distance contract and rights when a service is faulty. Nothing in this policy limits them.